Privacy Policy

Effective Date: 01/01/2026

At Factory Spas Direct, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, phone, email, or other forms of communication.

Information We Collect

We may collect personal information when you voluntarily provide it to us, including but not limited to:

• Name

• Phone number

• Email address

• Physical address

• Details related to inquiries, service requests, quotes, financing, or purchases

We may also collect non-personal information such as browser type, device information, pages visited, and general website usage data to help improve our website and services.

How We Use Your Information

The information we collect may be used to:

• Respond to inquiries and requests

• Provide quotes, services, or product information

• Schedule service, delivery, or installation

• Initiate financing applications upon request

• Improve our website, products, and customer experience

• Communicate updates, promotions, or service-related information

We do not sell or rent your personal information to third parties.

Financing & Third-Party Services

If you request financing, your information may be shared with third-party financial institutions solely for the purpose of processing your application. All financing decisions are made by the financial provider, not Factory Spas Direct, and are subject to their privacy policies and terms.

We may also use trusted third-party service providers for website hosting, analytics, marketing tools, or communication platforms. These providers are permitted to use your information only as necessary to perform services on our behalf.

Cookies & Website Analytics

Our website may use cookies or similar technologies to enhance user experience and collect analytics data. Cookies help us understand how visitors use our site so we can improve functionality and content. You may disable cookies through your browser settings if you prefer.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. While no method of data transmission or storage is completely secure, we implement appropriate safeguards to protect your information.

Your Choices & Rights

You may:

• Request access to the personal information we have on file

• Request corrections to your personal information

• Request that we limit or stop certain communications

To make a request, please contact us directly.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

External Links

Our website may contain links to third-party websites. Factory Spas Direct is not responsible for the privacy practices, content, or security of external sites. We encourage you to review their privacy policies when visiting those websites.

Changes to This Privacy Policy

Factory Spas Direct reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Factory Spas Direct directly.